This experience was better than expected honestly. I booked it because it had good reviews on bookings but then I went out on google and did some research and I was like thinking maybe this hotel wasn't gonna be that great but OMG this was SO GOOD! I love the location, the size of the hotel, the amenities, the restaurants, the pools! All the drinks and food! I was absolutely treated so nice by everyone and absolutely recommend this for disconnecting from work and enjoying yourself. I didn't take any photos during my trip because I just wanted to be present if not I would share all in here.
Yossuana
Maret 2025
Our stay at El Beso Ocean Riviera was fantastic. The Resort - The resort was beautiful and easy to get around (there's a shuttle bus if you require it, but it's only a 10-15min walk end-to-end), with a wildlife section that had monkeys and coatis. I was anxious about the beach after reading negative reviews beforehand, however we found the beach section to be lovely, sandy, and the ocean was shallow and safe to swim in. There are 4 swimming pools, all are spacious and have plenty of sunbeds. There are clean toilets, bars and food by every poolside. Fatima from the help desk was very helpful and would WhatsApp us asking if we needed anything. Food/Drinks - the food here was incredible. We loved the restaurants, which had beautiful presentation of their dishes, as well as expansive menus. Our favourites include the Steakhouse, the Mexican, and Japanese restaurant. We tried the buffet a handful of times but were sometimes disappointed, so would definitely recommend taking advantage of the all inclusive a la carte here! The beach restauraunt lunch was exquisite. Breakfast was always a treat, as an El Beso guest you get access to an adults-only breakfast at the Blue Moon restaurant. The service was fabulous and they even gave us a special plate on our last morning. Angelica and Jose Maria at the information point were fantastic. We were invited to an exclusive "Chef's Table", which happens every Friday. The privilege lounge opens just for 20 guests, and a 5-course pairing menu is served. It was a highlight of our trip and felt very Michelin-style (and was free!) - if you're at the info point, ask if there's any spaces remaining. The Room - was very spacious and clean. The cleaners would often visit twice daily (morn and eve) and do towel art for us!
Lily
Februari 2025
Awesome rooms. We got an upgrade to a room with a deck that went into a quiet pool which we absolutely loved! We had a concierge, Lisandro, who helped us with all sorts of arrangements every day, and that was really appreciated. The food was between good and excellent. Fantastic selection of options at the buffet, and there were different types of a la carte restaurants to go to as well. Loved the BBQ at the pool for lunch! We went on a pyramid / cenote tour organized on site and it was top notch! Biggest downside was getting talked into a timeshare presentation that went long and when we said no, the salesperson got rude, passive aggressive, and insulted us. Absolutely ruined our morning - the free massage wasn't worth it at all.
Jan
Maret 2025
We book this hotel for our honeymoon, it was better than expected, the hotel facilities are beautiful. The food in the buffet was spectacular. The staff attention was perfect, we had a good welcoming with Peter the concierge which recommended us all the restaurants in the hotel! Thank you Peter for your help!
Daniela
Juli 2022
We were in El Beso, adults only building which was very quiet and it was on the end closest to the restaurants, shop and lobby. This made for a very quick and easy walk to everything. The beach was the furthest away, but trams ran constantly getting you to and from. The staff are all very attentive and friendly. The concierge Lisandro was very helpful reaching out to us for whatever our needs were. We were amazed at how efficient the wait staff worked and we felt the food was very good for the most part. The Steak House was excellent, but felt the other fine dining restaurants served just mediocre entrees. The buffet dining was amazing and the selections were limitless.
Gary
April 2024
Many things to do, shops, restaurants access to beach. Loved being in El Beso and having the space from people’s kids. The beds were very comfortable. Good food and many options
Rachelle
Januari 2025
Food was above average for all inclusive. There were several restaurants to chose from. The El Beso adult pool was nice - all of the pools were actually exactly the same (including the Privilage area) so the only difference was no children. Bar staff were nice. Service was good generally. The room was lovely and very spacious. Nice that you could get free room service and mini bar. Good value for money.
Sheri
November 2024
Very nice all inclusive hotel, a lot of different restaurants and activities. Beautiful beach and nice pools. Also some cute animals ! Thanks to the staff for making our stay unforgettable and especially to Lisandro from guest service for caring about us :)
Polina
Maret 2025
Great value for the price! Amazing facilities and the staff was super friendly at all times! Special mention to Lisandro and Celeste, who made our stay even better! Definitely recommend this place!
Sofía
Juni 2024
We were very pleased with our Consierge Lisandro. We were there for our 33rd wedding anniversary and he did everything in his power to ensure that we had a wonderful time. The food at Bluemoon was excellent. The cocktails were beyond our expectations.
Frank
April 2024